Refund policy

Knuffolk is a small handmade studio, and every item is created with care. If there is an issue with your order, please contact me and I will do my best to help.

Returns

I accept returns in the following cases:

  • The item arrives damaged or defective

  • You received the wrong item

To request a return, please contact me at knuffolk@gmail.com within 14 days of delivery.
Returned items must be shipped back within 30 days and must be in their original condition.

Non-returnable Items

  • Custom or personalized orders

  • Items that show signs of use or damage after delivery

Refunds

Once the returned item is received and inspected, I will notify you by email.
If approved, a refund will be issued to the original payment method within 5–7 business days.

Return Shipping Costs

  • Buyers are responsible for return shipping costs unless the return is due to my error (wrong or defective item).

  • If the return is due to my error, the return shipping cost will be covered by Knuffolk.

Exchanges

If your item arrives damaged or incorrect, I am happy to offer a replacement or refund, depending on your preference and item availability.

If you have any questions about returns or refunds, please contact me at knuffolk@gmail.com.